DELIVERY AND SHIPPING

Zonarion LLC is an e-commerce company offering men’s clothing to customers in the United States. This shipping policy applies to U.S. customers purchasing items through this website; all orders are shipped exclusively to valid delivery addresses within the United States.

1. Shipping Coverage

We currently offer shipping services only within the United States, including the contiguous 48 states, Alaska, and Hawaii. International shipping to countries or regions outside the U.S. is not currently available. Shipping restrictions may apply to certain remote areas, military addresses, or special zones; actual delivery feasibility is subject to the logistics provider’s service coverage.

2. Order Processing

Once payment is completed and the order passes review, we typically process and prepare the order within 1–3 business days. Weekends and U.S. federal holidays are generally not included in the processing time. Processing times may be extended due to promotional events, high order volumes, inventory adjustments, or unforeseen circumstances.

3. Shipping Partners

To ensure reliable delivery, we may select appropriate third-party shipping partners—such as UPS, FedEx, USPS, or DHL—based on the destination, product type, and logistics conditions. The actual carrier may vary depending on the specific order; customers can track delivery progress using the tracking information provided with the order.

4. Delivery Time

Standard delivery within the U.S. typically takes 3–7 business days. Actual delivery times may be affected by the destination address, weather conditions, holidays, peak shipping periods, carrier operations, and other uncontrollable factors. Therefore, delivery times stated on the website are estimates only and do not constitute a guaranteed delivery date.

5. Shipping Costs

Applicable shipping fees will be displayed at checkout based on the order details. If free shipping or other shipping promotions are offered, the terms specified at checkout and the rules of the relevant promotion apply. We will not charge additional shipping fees beyond those clearly displayed at checkout without the customer’s consent.

6. Shipment Tracking

Once an order has shipped, we typically provide tracking information. Customers can check the status of their package via the relevant carrier’s website. If tracking information has not yet updated, please allow time for the carrier’s system to synchronize. If the shipment status remains unchanged for an extended period, please contact customer service, and we will assist in investigating the matter. 7. Address Entry

When placing an order, customers must ensure that the recipient’s full name, street address, city, state, ZIP code, and contact phone number are provided accurately and completely. Customers may be held responsible for any delivery delays, returns, or re-delivery fees resulting from incorrect information provided during checkout. If the order has not yet shipped, please contact customer service promptly to request an address change; however, we cannot guarantee that all such requests can be fulfilled.

8. Package Delays, Loss, or Damage

Please contact Zonarion LLC customer service immediately if a package is delayed, lost, or damaged during transit. We may require the customer to provide the order number, tracking number, and relevant photos or other supporting documentation so that we can investigate with the carrier or file a claim regarding the shipping issue, depending on the circumstances.

9. Unsuccessful Delivery

If a delivery cannot be completed due to an incorrect address, the absence of a recipient, refusal of delivery by the customer, or other customer-related reasons, the carrier may return the package. The customer may be responsible for any additional costs incurred for re-delivery; the specific resolution will be determined based on the details of the order.

10. Factors Beyond Our Control

In the event of delivery delays caused by severe weather, natural disasters, traffic accidents, public incidents, logistics system failures, holiday peak periods, carrier delays, or other circumstances beyond Zonarion LLC’s reasonable control, we will make every effort to assist customers in checking the status of their orders but cannot be held liable for delays resulting from such uncontrollable factors.