REFUND POLICY

Zonarion LLC is committed to providing a reliable and transparent shopping experience for our U.S. customers. If you are not satisfied with your purchase, you may request a return in accordance with the policy outlined below.

1. Return Period

Customers may submit a return request within 30 days of receiving their items. Returned items must be unused and, whenever possible, include the original packaging, tags, and accessories. Return requests submitted after the 30-day window may not be approved.

2. Eligible Returns

Customers may contact customer service to request a return if the item has quality issues, was damaged during shipping, is incorrect, or differs significantly from the order. Returns due to personal reasons—such as incorrect size, wrong color choice, or a change of mind—are also permitted, provided the items meet the return criteria.

3. Return Address

Please contact customer service to obtain return authorization and confirm the latest return details before shipping any items back. Packages sent without prior confirmation may not be processed promptly.

Return Address:
7262 E HINSDALE AVE
CENTENNIAL, CO 80112

Please note: The return address may vary depending on the specific order. Customers should use the return address provided by customer service at the time of the request.

4. Return Shipping Costs

Zonarion LLC will cover reasonable return shipping costs if the return is due to quality issues, damage, or an incorrect item sent by us.

If the return is due to personal reasons—such as dislike, incorrect size, ordering the wrong item, or a change of mind—the customer is generally responsible for return shipping costs.

5. Refund Processing

Upon receipt, we will inspect the condition of the returned items. Refunds for eligible orders will be processed after the inspection is complete. Refunds are typically issued via the original payment method and take approximately 3–7 business days to complete; the actual time it takes for funds to appear in your account depends on the processing speed of your bank, credit card company, or third-party payment provider.

6. Ineligible Items

Refunds may not be granted in the following cases: items that show signs of use, washing, or intentional damage; items missing necessary tags, accessories, or packaging; returns requested after the specified deadline; or damage caused by improper use by the customer. Special promotional items may be subject to different return conditions; please refer to the details on the product purchase page.

7. Refund Amount

Refunds for eligible items will be based on the actual amount paid for the items. Whether the original shipping fee is refunded depends on the reason for the return and the specific circumstances of the order. For returns initiated due to personal reasons, the original shipping fee is generally non-refundable.